Privacy Policy

The information we collect depends on how you interact with New Latitude and which services you use.

It may include:

• Identity and contact information, including your name, email address, telephone number and country or location.
• Enquiry information, including your destination, proposed move date, enquiry type and information contained in messages you send to us.
• Relocation information, including origin and destination, timing, household requirements, employment-related relocation information and services required.
• Household information, including information about a spouse, partner, children, dependants or pets where relevant to your relocation.
• Housing information, including preferred locations, rental budget, property type, bedroom requirements, lifestyle preferences and other housing needs.
• Education information, including schooling preferences, year levels and other information reasonably necessary to provide education-related relocation support.
• Personalised planning information, including answers provided through Plan Your Move, relocation questionnaires and destination-matching tools.
• Rental application information, which may include identification documents, employment information, income, rental history, references or evidence of funds where required to assist with a rental application.
• Service delivery information, including correspondence, documents, property information, appointment details and information necessary to coordinate your relocation.
• Corporate relocation information, including information provided by an employer, mobility provider or other organisation arranging or funding a relocation.
• Transaction and billing information where required to administer payments and our commercial relationship with you.
• Technical and website information, including device information, IP address, browser information, pages visited, referring pages and information collected through cookies or similar technologies.

We aim to collect only information that is reasonably necessary for the relevant purpose.

Relocation services often involve information about partners, children, dependants or other household members.

If you provide personal information about another person, you should only do so where you are authorised to provide that information or where it is otherwise lawful for you to do so.

Where children are involved, we generally expect information to be provided by or with the involvement of a parent, guardian or other authorised adult.

Please avoid providing sensitive or highly confidential information unless it is necessary for the service being provided or New Latitude has specifically requested it.

We may collect personal information:

• directly from you;
• through our website and online forms;
• through Plan Your Move and other New Latitude digital tools;
• through consultations, telephone calls, emails and messages;
• during the delivery of relocation services;
• from an employer or organisation arranging your relocation;
• from a spouse, partner or authorised representative;
• from property managers, landlords, schools, service providers and other organisations involved in your relocation;
• from publicly available sources where reasonably necessary for our services; and
• automatically through website analytics, cookies and similar technologies.

Where information is provided to us by another organisation, that organisation may also have its own privacy obligations to you.

We may use personal information where reasonably necessary to:

• respond to enquiries;
• assess relocation requirements;
• prepare relocation plans or recommendations;
• provide home finding and rental support;
• organise or conduct property inspections;
• assist with rental applications;
• communicate with landlords and property managers;
• provide destination and neighbourhood guidance;
• provide school and education-related relocation support;
• provide settling-in and home setup coordination;
• coordinate relocation services;
• communicate with you during your relocation;
• administer corporate or employee relocations;
• communicate with an employer or mobility contact where appropriate;
• process payments and administer our commercial relationship;
• operate and improve our website, digital tools and services;
• maintain business and client records;
• prevent misuse, fraud or security incidents;
• enforce our agreements and protect our legitimate interests;
• comply with legal and regulatory obligations; and
• establish, exercise or defend legal claims where necessary.

We may also use aggregated or de-identified information for business analysis, service improvement and planning where that information no longer reasonably identifies an individual.

Where privacy laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following, depending on the circumstances:

• processing necessary to take steps at your request before entering into an agreement;
• processing necessary to perform a contract with you;
• our legitimate business interests, where those interests are not overridden by your applicable rights;
• your consent, where consent is required or appropriate;
• compliance with legal obligations; and
• establishing, exercising or defending legal rights.

Where we rely on consent, you may generally withdraw that consent, subject to applicable law and any processing that has already lawfully occurred.

We do not sell personal information.

We may disclose personal information where reasonably necessary to provide our services or operate our business.

Recipients may include:

• landlords and property managers;
• real estate agencies;
• schools and education providers;
• employers and mobility teams involved in an employee relocation;
• relocation professionals working on your move;
• utilities and home-service providers where relevant;
• technology, hosting, communications and data-storage providers;
• payment providers;
• professional advisers, including legal and accounting advisers;
• insurers where relevant;
• contractors and service providers supporting New Latitude; and
• government agencies, regulators, courts or law enforcement where disclosure is required or permitted by law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

Where practical and appropriate, we will involve you before providing personal information to third parties directly involved in your relocation.

Where your relocation is arranged, funded or supported by an employer or another organisation, both New Latitude and that organisation may process information relating to your relocation.

We may provide the organisation with information reasonably required to manage the relocation, such as:

• service status;
• relocation progress;
• services delivered;
• key milestones;
• costs; and
• administrative information.

We do not intend to provide employers with unnecessary private household information merely because they are funding a relocation.

The information shared will depend on the arrangements between New Latitude, the organisation and the relocating employee.

New Latitude operates internationally and may work with clients, personnel, service providers, property professionals, schools and other organisations located in different countries.

As a result, personal information may be transferred to, accessed from, stored in or processed in jurisdictions outside the country in which you are located.

Where applicable law imposes requirements on international transfers of personal information, we take steps appropriate to the circumstances to address those requirements, which may include contractual, organisational or technical safeguards.

Where required, we may also provide additional information or seek consent in relation to particular international transfers.

Different countries may have privacy laws that provide different levels of protection. New Latitude does not represent that privacy laws are identical in every jurisdiction in which information may be processed.

We use third-party technology and service providers to operate our business.

These providers may assist with functions such as:

• website hosting;
• cloud storage;
• email;
• communications;
• customer and relocation management;
• forms;
• analytics;
• payment processing;
• document management; and
• security.

These providers may process personal information on our behalf or, in some circumstances, as independent organisations subject to their own privacy obligations.

We select providers based on business requirements and may change providers from time to time.

We use reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.

Access to client and enquiry information is restricted to people who require it for legitimate business purposes.

However, no website, internet transmission, cloud platform, electronic communication or storage system can be guaranteed to be completely secure.

Accordingly, New Latitude does not represent or warrant that unauthorised access, cyber incidents, data loss or other security events can never occur.

If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

We retain personal information only for as long as reasonably necessary for:

• the purpose for which it was collected;
• providing and administering our services;
• maintaining appropriate business records;
• complying with legal, tax, insurance or regulatory requirements;
• resolving disputes; and
• establishing, exercising or defending legal claims.

Retention periods may therefore vary depending on the type of information and our relationship with you.

Where information is no longer reasonably required, we may delete, destroy or de-identify it, subject to legal and technical limitations.

Our website may use cookies, analytics tools and similar technologies to:

• operate the website;
• remember preferences;
• understand website usage;
• measure website performance;
• identify technical issues; and
• improve our content and services.

Some technologies may be provided by third parties.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser or any cookie-preference controls made available on our website.

Certain website functions may not operate correctly if cookies are disabled.

Where permitted by law, we may send information about New Latitude services, resources or updates that we believe may be relevant to you.

Where consent is required, we will seek it.

You may unsubscribe from electronic marketing communications using the unsubscribe mechanism provided or by contacting us.

We may still send service-related or administrative communications where necessary.

New Latitude may offer digital tools that provide relocation, destination or area recommendations based on information selected or supplied by users.

These tools are intended to provide general guidance and starting points only.

Results may be generated using predetermined rules, data inputs or automated processes and should not be treated as a guarantee that a particular suburb, property, school, service or relocation outcome will be suitable or available.

Where significant decisions require individual assessment, users should consider the relevant circumstances rather than relying solely on an automated recommendation.

We rely in part on information provided by clients, employers and third parties.

You are responsible for ensuring that information you provide to us is accurate and reasonably up to date.

New Latitude is not responsible for inaccuracies resulting from information supplied by another person or organisation, except to the extent liability cannot lawfully be excluded.

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information.

These may include rights to:

• access personal information;
• correct inaccurate information;
• request deletion;
• restrict certain processing;
• object to certain processing;
• withdraw consent;
• receive certain information in a portable format;
• opt out of certain marketing; and
• lodge a complaint with an applicable privacy regulator.

Not every right applies in every jurisdiction or circumstance.

We may need to verify your identity before processing a request.

We may also decline, restrict or charge for a request where permitted by applicable law.

Individuals in certain jurisdictions may have additional rights under local privacy or data protection laws.

Where those laws apply to New Latitude and to the relevant processing activity, we will respond to valid requests in accordance with those legal requirements.

This may include rights available under privacy laws in jurisdictions such as the United Kingdom, European Economic Area, Australia, New Zealand, Canada, the United States and other countries or regions in which New Latitude operates or provides services.

Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be excluded.

Our website may contain links to third-party websites, platforms or services.

New Latitude does not control the privacy, security or content practices of independent third parties.

Their collection and use of personal information is governed by their own privacy policies and terms.

We encourage users to review those policies before providing personal information.

We may amend this Privacy Policy from time to time to reflect changes to:

• our services;
• technology;
• business operations;
• legal requirements; or
• privacy practices.

The version published on our website will state the date it was last updated.

Where required by law, we may provide additional notice of material changes.

If you have a question, request or complaint about privacy or the way New Latitude Limited handles personal information, please contact:

New Latitude Limited

Email: hello@newlatitude.co

We will consider privacy enquiries and complaints in accordance with applicable law.

Depending on where you live, you may also have the right to contact the privacy or data protection authority responsible for your jurisdiction.